Booking online works really well for me. As does text alerts. Staff & doctors always friendly and helpful. Ive Been with them 25 years now and very happy with the service
Great healthcare centre, helpful staff and great doctors. Sadly stars reduced as booking an appointment has become stressful.
The worst service Ive ever encountered. Impossible to make an appointment.
Forget about getting through on the phone, I had already read all the problems with that on Google and NHS sites; 2 other surgeries closed down recently in Peacehaven so this surgery is overworked now. I tried to book an appointment by phone once and it took forever to get through and all the docs I wanted to see were already fully booked so I've joined the online bookings system which is awesome. You can book from tomorrow onwards which you can't do on the phone (they only do same day or 2 weeks in advance on the phone). The first doc I saw seemed rude and uninterested in helping with the issue I came in for but wanted to deal with all my already in hand issues so I left frustrated and unhelped. Booked another appointment and the next doc I saw was very interested and we're making progress so I am happy for now. 2nd doc did note that while the first doc may have seemed uninterested she did in fact write down all my issues in full on my records so perhaps the issue was just lack of time in the appointment. Blood tests were booked quickly and results were next day, scan appointments were booked quickly. The 10 minutes allocated for appointments is too short seems to be the biggest issue, both docs looked really worried we'd run out of time, how can you work properly when you're looking at the clock every couple minutes? Not the surgery's fault but NHS needs to change that
this place is an absolute joke. whenever I call to book an appointment I always have to call over 100 times for me to even speak to someone and then they tell me theres no appointments so phone back in the afternoon.. same again then. the receptionist staff are rude and unhelpful. they tell you wrong information.
Cull Ben is a UK Hospital based in Peacehaven, South East England. Cull Ben is located at Anchor Healthcare Centre Meridian Way Peacehaven, Brighton, Peacehaven BN10 8NF, UK.
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